Privacy policy

1. Introduction

Your privacy matters to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register your interest, or place an order.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Owner: Angela Cooper trading as JINC

Website: www.j-in-c.co.uk

JINC is based in Leeds, United Kingdom.

Email: enquiries@j-in-c.co.uk

3. Information We Collect

We may collect and process the following information:

Information you provide directly

• Name
• Email address
• Billing and delivery address
• Telephone number, if provided
• Order details
• Messages or enquiries sent to us

Automatically collected information

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages

This information may be collected through cookies and analytics tools.

4. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Send order confirmations and delivery updates
• Respond to enquiries
• Provide customer support
• Improve website performance and user experience
• Comply with legal obligations

If you subscribe to our mailing list, we may send occasional updates about JINC, new products, helpful resources or relevant announcements.

You can unsubscribe at any time using the unsubscribe link in our emails.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract — to fulfil orders and provide services
• Legitimate interest — to operate and improve our website and business
• Consent — for marketing communications and non-essential cookies
• Legal obligation — where required by law or regulation

6. Sharing Your Information

We do not sell your personal data.

We may share personal information with trusted service providers where necessary, including:

• Shopify
• Payment processors such as Stripe or PayPal
• Email marketing providers
• Printing or fulfilment partners
• Courier and delivery services
• Analytics providers such as Google Analytics

These providers only process data necessary to perform their services and must handle it in accordance with applicable data protection law.

7. International Data Transfers

Some third-party providers may store or process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

8. Data Retention

We retain personal data only for as long as necessary to fulfil orders, meet legal or accounting obligations, and maintain business records.

When personal data is no longer required, it is securely deleted.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict or object to processing
• Withdraw consent where applicable
• Request data portability

To exercise your rights, email enquiries@j-in-c.co.uk.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

10. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

Payments are processed securely by trusted third-party providers and we do not store full card details.

No method of internet transmission can be guaranteed to be completely secure.

11. Cookies

Our website uses cookies to improve functionality and analyse website performance.

You can manage cookie preferences through your browser settings or our cookie consent tool.

For full details, please see our Cookies Policy.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always appear on this page with the updated revision date shown at the top.

13. Contact

If you have questions about this Privacy Policy or how your personal data is handled, please contact:

Email: enquiries@j-in-c.co.uk

We are always happy to help.